Ezze is available on iOS, Google, and desktop, and users can go live on all 3 devices.
Phone numbers can only be associated with a single account. If you want to associate your phone number with a new account, we suggest changing the account phone number or deleting the account that is currently associated with your number. The deleted account will be deactivated for 30 days and then erased permanently. After that, the phone number will become available for binding to your new account
Your username can only be changed once every 30 days. Usernames can only contain letters（upper and lower case), and dash.
*Please note deleting an account is permanent and cannot be reversed. Once your account is deleted, you will be unable to access past videos you’ve posted. ezze holds customer data for 30 days.
ezze is committed to maintaining a safe and positive experience and reserve the right to suspend the account that does not meet our terms of service. If you feel this decision was made in error and would like to appeal, report the problem and provide your username to support@ezze.com
We recommend a minimum show time of one hour to give your audience time to log in and enjoy your show. It's common that our sellers go live for up to 7 hours.
The best time to go live depends on your customers, time zone, and how long you plan to stream for. However, noon, late afternoon, and evenings are recommended. Most creators go live at least once a week to stay connected with their audience. Keeping a consistent schedule and going live regularly will help build your audience.
We also promote shows via our social channels and within the app. To maximize your audience size, we recommend bringing your existing social followers and other communities across to watch your show. Having a pre-existing audience helps reinforce your store's credibility and gets everyone excited for your shows.
The ezze app can support 10k to 50k concurrent viewers per stream. If you are worried about capacity, we can cap your total number of viewers.
Send your username and details to support@ezze.live and our team will investigate
Now, we only do "invitation" only. However, you can apply to be a seller by filling out an application form in app. Once an ezze team member reviews it, we will send you an email to let you know whether or not your application is successful.
We will be in contact with you via email to give you more information on how to set up your store and host shows on the ezze app.
We will let you know via email if your seller application is unsuccessful. This may be due to a high volume of applicants in your category, so don’t be afraid to apply again in the future.
We provide training and how-to guides for sellers to help with setting up their store and preparing for and marketing their first live show. We also provide audience engagement metrics that help sellers strive for success and growth in future shows.
During a live show, customers can browse your products and make purchases using Apple Pay, a credit card, or a debit card—they’ll continue to hear your show’s audio as they step through a simple, two-tap checkout process. We recommend that sellers advise their viewers to set up their payment details in their profile at the beginning of a show. This avoids disappointment if a product sells out quickly.
When a product is purchased you will see an animation pop up onscreen once the payment is completed. You will also see a purchase notification in the comments thread and a change in quantity will be reflected in your inventory. A “Sold Out” label will show up if the quantity of a product reaches 0 (you can restock a product at any point during the show by increasing its quantity).
Yes, your customers will receive an email from ezze with their order confirmation after your show has ended. They will also see “Orders” listed in their profile where they can check the shipping status if you have chosen to use the domestic USPS Flat Rate Priority Mail shipping provided by ezze.
You can find an order summary in your profile, listing all your orders. You can also select any open orders and print their shipping labels and packing slips.
Sellers can access sales and engagement stats immediately after each show via our online web dashboard: the portal to manage your ezze seller account. Details such as likes, orders, viewers, and total earnings for the show can be viewed here. We will also email a post-show wrap-up after each show with stats and recommendations to help your performance.
Shipping is paid for by customers when they purchase items from your show. We currently allow sellers to input a flat-rate shipping cost that works best for the product being sold. Since there is no shopping cart in an ezze Live show, the customer pays the shipping amount only once on their first product purchase. All subsequent purchases they make during your show, and up to 12 hours after your show ends, are covered by this one shipping price.
We recommend sellers ship orders 1-3 days after the show has finished. Payout will be available once the order has been delivered and the “Available Balance” in your profile will be updated.
Yes, we provide full customer support and coordinate between the seller and customer.
Payout will be available as your order tracking status is updated to Delivered by the courier you use to ship your order—if you have multiple orders, we recommend simplifying the process and complete these all at once.
We collect sales tax from your customer at checkout on your behalf and remit it to you. All payouts include tax, and you can request a tax form at the end of each year.